Gartner Peer Insights – Voice of the Customer Application Management

Since October 2015, more than 320,000 reviews across more than 350 markets have been posted to Gartner Peer Insights. The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 10 or more eligible published reviews during the specified one-year submission period are included, and these vendors are categorized into four quadrants based on Review Coverage (x-axis) and Overall Market Rating (y-axis). Reviews from end users of companies with less than $50M in revenue are excluded from this methodology.

Gartner Peer Insights – Voice of the Customer Application Management