The pandemic has forced many organizations to reconsider their IT Ops. Business leaders have realized that to achieve resiliency and business continuity, they need to accelerate their digital transformation, thus increasing their reliance on IT and other emerging technologies. Key amongst these technologies are the cloud and big data tools.
As a result, new careers in IT Ops are emerging. These careers encompass roles dedicated to helping companies embrace cloud computing and big data technology. As more and more organizations place their focus here, it will be crucial for enterprises to have the technology and tools needed to thrive in the coming years.
Understanding IT Ops
IT operations, or IT Ops, refers to the set of services and processes performed and managed by an organization’s IT department. The overarching term typically includes the utilization and management of all IT resources such as hardware (computers, laptops, networking devices, etc.), software (software licenses, applications, online services, etc), and personnel (IT managers, technicians, data scientists, etc.).
IT Ops staff take on multiple roles, from internal IT processes like tech management, quality assurance, network management, device management, and infrastructure management, to external and customer-facing operations like providing support and expertise for their IT products and services.
The modernization of enterprise technology has been a major focus for IT operations, especially if their organization is at risk of lagging behind their competitors. IT Ops also provide guidance to other departments, particularly in conveying the need to acquire current and emerging technologies to replace their old ones.
Emerging Trends & Blossoming Careers in IT Ops
Perhaps the most important trend as far as careers in IT Ops are concerned is the great shift to the cloud. The majority of companies have moved their business-critical operations and applications to the cloud. A recent study by IBM showed that 95% of IT leaders plan to adopt multiple cloud strategies with the goal of accelerating their IT modernization initiatives.
These companies require big data stacks to keep their IT infrastructure and processes running smoothly and to fully maximize the benefits to generate handsome returns. With its role and impact on enterprises exponentially magnified, IT Ops is undergoing a boom like never before.
- More Ops in the IT Landscape
New careers in IT Ops are emerging as the field becomes increasingly sophisticated and subdivided. The progress of IT and other related technologies have given birth to multiple operations models such as DevOps (development operations), DataOps (data operations), and MLOps (machine learning operations).
The existing definition of IT Ops has become broad and outdated as various departments now have their own IT processes and rules. The rapid pace of modern business, the ever-changing and constantly progressing technology, and the glaring need to accelerate reaction time to unique business needs demand new and separate operational methodologies.
While separated by definition and purpose, these methodologies, or operational models, are still connected to each other by IT. For instance, DevOps combines IT Ops with the best practices and methodologies of software application development (R&D) and quality assurance (QA).
- CapEx to OpEx Budget Shift
Cloud computing enables businesses to pay for IT services as they need them. The great cloud migration has shifted IT spending from capital expenditure (CapEx) to operational expenditure (OpEx). As enterprises move to the cloud, they leave behind data centers, physical servers, and other expensive networking facilities and equipment in favor of a flexible and scalable cloud-hosted infrastructure.
However, moving from a well-governed CapEx model to an extremely fluid OpEx spending model has its challenges. Cloud environments, for one, are largely distributed and fragmented. This makes it tough for finance teams to keep oversight at all times. Without solid governance and monitoring, enterprises can easily mismanage their cloud spending and rack up unsustainable costs. Businesses have to come up with a sustainable cloud spending model to help manage spend and ensure a successful and safe transition. IT Ops can play a big role in getting this transition right.
- Business Units Paying for IT Services